So proud of our great team who consistently work hard, always with a smile, to ensure that our house is clean and tidy and our guests comfortable and looked after. We received our 4-star grading for the 9th year in a row yesterday!
Thanks for your encouragement and guidance over the years, Caroline Edge, of Tourism Grading Council of South Africa.

When picking your holiday accommodation, it’s easy to go by star gradings, provided you know exactly what they entail. However, there are many guests who are disappointed by their choice due to their (sometimes unrealistic) expectations not being met. After all, how do you know the difference between a 2-star and a 5-star graded establishment, really?

The breakdown

The TGCSA Star Grading is an independent quality assessment and official ranking system recognised around the world that helps customers realise the overall quality of the establishment and the kind of facilities they can expect. The accommodations are graded from 1-star through to 5-stars (with 1-star being the most basic in terms of facilities and 5-star being the highest, offering all the bells and whistles).

However, what many people often don’t realise is that you don’t have to be a super fancy hotel to be awarded 5-star status. When the accommodation is being assessed, the type of accommodation is taken into account. In other words, it’s possible for a small B&B or guest house to achieve 5-star grading, provided they meet the relevant criteria.

Sylvan Grove Guest House (TG)

Accommodations are divided into 9 categories

  1. Hotels
  2. Lodges
  3. Bed and Breakfasts
  4. Guest Houses
  5. Country Houses
  6. Self-Catering facilities
  7. Caravan and Camping sites
  8. MESE (Meetings, Exhibitions and Special Events) venues
  9. Backpackers and hostels

What does each star mean?

Before we start, it’s important to note that the criteria for each accommodation varies according to the type of establishment it is. Simply put, a 3-star B&B will have different requirements than a 3-star hotel, and so on.

The TGCSA Star Grading criteria are in keeping with international standards. They apply to building exteriors, bedrooms, bathrooms, public areas, dining facilities, food and beverage outlets, service and services, and housekeeping. To ensure credibility, consumer feedback is encouraged on the TGCSA website.

Cape Flame Guest House (TG)

Basic grading requirements

  • The accommodation must have a formal reception area
  • An on-site representative must be contactable 24 hours a day, 7 days a week
  • Breakfast should be provided or available. Please note that breakfast is not necessarily included in the rate, and guests should enquire about this before they confirm their booking.
  • Room servicing (including linen and towel change, removal or rubbish, and cleaning)
  • En-suite or private bathroom

To be 4 or 5-star graded

All the above and:

  • Accommodation must be available 7 days a week
  • Dining facilities on site
  • On-site parking
  • Concierge, porter, and luggage handling
  • Central business centre
  • Range of other services such as babysitting
  • Other exceptional facilities, such as a gym, beauty spa, etc
  • Full housekeeping and laundry service
  • Universal Access Compliance
  • Valet service

Julina's Guesthouse (TG)

Ungraded

Many ungraded establishments operate at star graded standards, however an official star grading awarded by the TGCSA is the best quality assurance you can get. In other words, an ungraded establishment is more of a gamble as you can’t be sure of what to expect.

☆ 1-star

A 1-star accommodation offers modest to good quality in terms of the overall standard of furnishings, services, and customer care. A 1-star establishment should be clean, comfortable, and functional. You should expect an en-suite bathroom with complimentary toiletries and towels. An adequate breakfast should be offered.

☆☆ 2-star

A 2-star accommodation offers good quality in terms of the overall standard of furnishings, services, and customer care. You should expect an en-suite bathroom with complimentary toiletries and towels, a colour television, and an in-house bar or restaurant. Breakfast should include some hot food items.

☆☆☆ 3-star

A 3-star accommodation offers very good quality in terms of the overall standard of furnishings, services, and customer care. You should expect multiple rooms to choose between that are slightly bigger in size; extra furnishings like a desk, colour television, or bar fridge; an in-house bar or restaurant; safe available on request; conference facilities; and an en-suite bathroom with towels and complimentary toiletries.  Breakfast options should be varied.

Rusthuiz Guest House (TG)

☆☆☆☆ 4-star

A 4-star accommodation offers superior to excellent quality in terms of the overall standard of furnishings, services, and customer care. You should expect multiple room or suite options, a colour television with at least 12 channels, a work area (desk, telephone, and Wi-Fi), and an en-suite bathroom stocked with complimentary toiletries and towels. On-site facilities could include a business centre, concierge services, a swimming pool, gym, babysitting services, an on-site restaurant or bar, and room service available at least 18 hours of the day. A full breakfast should be offered over an extended period of time, with the choice of a la carte dining.

☆☆☆☆☆ 5-star

A 5-star luxury accommodation offers the highest quality in terms of the overall standard of furnishings, services, and customer care. You should expect multiple room or suite options, a colour television with at least 12 channels, a work area (desk, telephone, and Wi-Fi), and an en-suite bathroom stocked with complimentary toiletries and towels. On-site facilities could include a business centre, concierge services, a swimming pool, gym, crèche or babysitting services, an on-site restaurant or bar, and room service available 24 hours a day. A full breakfast should be offered all day, with the choice of seated or in-room dining.

Majeka House (TG)

Did you know?

The TGCSA star grading is valid for a year, where after a property must be re-assessed.

 

Credit Source: www.travelground.com

 

A warm welcome awaits with our complimentary home-made Hot Chocolate – wonderful for a fire-side winter-warmer! 20% discount on all bookings for 2 adults sharing a room, minimum 2 nights’ stay. Rates from R 590 per person per night, breakfast included. Valid for bookings in May until August ’17

 

Visit the Cape Peninsula during our “secret season” (moderate temperatures, great sunsets, no crowds…) and take advantage of our Winter Special: 20% off B&B with complimentary Soup & Sherry by our fireplace.
(April – Sept). www.marinerguesthouse co.za – info@marinerguesthouse.co.za – 021 786 4528.

15 Aug 2017

THIS YEAR’S CAPE HOMEMAKERS EXPO IS A TRIBUTE TO YOUR HOME – ON AT THE CTICC FROM 31 AUGUST TO 3 SEPTEMBER

The 2017 Cape HOMEMAKERS Expo will celebrate this year’s theme A Tribute to Your Home with an impressive range of products and professional services under one roof from 31 August to 3 September at the CTICC.

Packed with inspirational ideas and features, including highlights such as the live by DESIGN, take it OUTSIDE, the Home | Tuis Theatre, the MARKET and Interior Design Challenge, the Expo will offer never-to-be-repeated competitions, deals and specials – the perfect opportunity to explore, consider and purchase all the things you need for your home and garden projects.

live by DESIGN offers a hand-picked collection of on-trend interiors, bespoke décor and fabrics, as well as beautiful soft furnishings for the home.

Turn your outdoors into an oasis at take it OUTSIDE. Showcasing alfresco lifestyle ideas – from outdoor furniture, homeware, cookware and stylish entertaining, to garden décor and tools of the trade.

Pick up insider knowledge on practical DIY, easy home makeovers and great culinary tips straight from the professionals at the Home | Tuis Theatre – your practical guide to beautiful living.

Calling all foodies, the MARKET boasts a tempting selection of mouth-watering treats, boutique wines and artisanal gin and craft beer – everything to tickle your taste buds.

Back by popular demand, the Interior Design Challenge will see two design teams battle it out to create the ultimate interior.

The Cape HOMEMAKERS Expo is proudly presented by HOMEMAKERS, the biggest home enhancement exhibition group in South Africa, presenting four home lifestyle events in Cape Town, Johannesburg, Pretoria and Port Elizabeth, reaching 125 000 visitors every year.

Tickets are available at the door or from Quicket (http://www.quicket.co.za/). Adults pay R80, pensioners R70 and kids under 12 enter free. The Expo will be open Thursday to Saturday from 10am to 8pm, and on Sunday from 10am to 6pm.

For more information, call us on (021) 511 2800 or visit www.homemakersonline.co.za/exhibitions. To book a stand, simply email expocape@homemakers-sa.co.za.

 

A warm welcome awaits with our complimentary home-made Hot Chocolate – wonderful for a fire-side winter-warmer! 20% discount on all bookings for 2 adults sharing a room, minimum 2 nights’ stay. Rates from R 590 per person per night, breakfast included. Valid for bookings in May until August ’17winter special 2017