Planning a getaway to the serene shores of Simon’s Town? At Mariner Guest House & Villa, we make the reservation process straightforward while ensuring transparency and flexibility to accommodate your travel plans. Here’s everything you need to know about our reservations, payment, and cancellation policies.
Securing Your Stay
Booking your stay at Mariner Guest House is simple:
-
A 50% deposit secures your reservation.
-
Once we receive your deposit, you’ll receive a written confirmation complete with an invoice number for your records.
The remaining 50% of your booking value is payable upon your arrival.
Dining and Extras
Craving our delicious snack platters or exploring additional services?
-
Payment for meals and extras can be made conveniently on your day of departure.
Cancellations & Refunds
While we hope nothing interrupts your plans, we understand that sometimes life happens. Our cancellation policy ensures fairness for all our guests:
-
Cancellations within 7 days of arrival: The full deposit will be retained.
-
Cancellations more than 7 days prior to arrival: You’ll receive a full refund minus a 10% handling fee.
-
No Shows: Charged in full.
-
After check-in: Unfortunately, no refunds will be provided for shortened stays.
Convenient Payment Options
We accept a range of payment methods for your convenience:
-
All major debit/credit cards, EFTs, and cash.
-
Foreign currency payments are not accepted, so please plan accordingly.
All rates are inclusive of VAT @ 15%, ensuring no hidden fees.
Why Book with Us?
At Mariner Guest House & Villa, your comfort and satisfaction are our top priorities. From our transparent policies to our warm hospitality, we aim to make your stay seamless and enjoyable. Whether you’re visiting for adventure, relaxation, or a bit of both, we’re here to provide a memorable experience from start to finish.
